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Juridische termen

Reisverzekering via Generali en Europ Assistance

As of July 2022, guests who live in the United States, United Kingdom, Germany, Spain, Italy, Ireland, Netherlands, Belgium, Austria, and Portugal can purchase travel insurance on the checkout page.

The travel insurance policies are offered by Generali's Europ Assistance Group, trading under the Generali name in the US and Europ Assistance in the EU and UK.

For US residents

Adding insurance while booking

You’ll be given the option to add travel insurance on the checkout page when making your Airbnb booking. Before you do, be sure to review the details of the insurance plan being offered and what’s covered to make sure it’s right for you.

Shortly after your reservation is confirmed, you’ll get an email confirming your insurance purchase and providing a copy of your insurance policy. That email will also include a link to your insurance coverage overview page, which is where you can cancel your plan, start a claim, and more.

What the policy covers

The Generali travel insurance policy includes:

  • Trip cancellation: Get reimbursed for up to 100% of your non-refunded Airbnb reservation cost if you cancel for a covered reason, such as: iIllness or injury, flight cancellations and delays due to weather, or mandatory evacuations due to weather.
  • Travel delay: Get reimbursed for certain additional expenses you incur because your trip is delayed for 12 hours or more for a covered reason, such as: flight delays, passport theft, or adverse weather.
  • Medical: Get reimbursed for doctor-ordered medical services during your trip, such as: hospital services, ambulance services, and prescription medicines.
  • Baggage: Get reimbursed for lost, stolen, or damaged baggage, lost, stolen, or damaged travel documents, and unauthorized use of credit cards during your trip.

The policy also comes with other coverages and perks, like 24/7 emergency and travel assistance services. With just a phone call, you can get help with anything from a medical referral to a restaurant recommendation.

Canceling your policy

US residents outside of Indiana can cancel their travel insurance policy within 10 days of purchase for a full premium refund. Residents in Indiana can cancel within 30 days of purchase. Please note that you can’t cancel your policy after you’ve departed on your trip or started a claim, even if you’re within your cancellation period.

To cancel your policy, just go to your coverage overview page and select Cancel policy.

Filing a claim

Claims are handled by Generali from start to finish. You can start a claim by going to your coverage overview page and selecting Start a claim or by contacting Generali directly.

How to get help

If you have questions about your plan, need help with a claim, or want travel assistance, contact Generali customer support by calling (866) 757-0010 or emailing help@generalitravelinsurance.com. For medical and travel emergencies, call (877) 243-4135.

If you don’t live in the US, you can consider purchasing travel insurance outside of Airbnb directly through a travel insurance company’s website, or by shopping around on a comparison site.

The travel insurance policy described above is offered by Airbnb Insurance Agency LLC, 222 Broadway, Floor 26, New York, N.Y. 10038, (California license number 6001912), which is licensed as an insurance agency in all states of the U.S. and the District of Columbia, and underwritten by Generali US Branch (NAIC #11231) of New York, N.Y. Generali US Branch operates in the following jurisdictions under these names: California: Generali Assicurazioni Generali S.P.A. (U.S. Branch); Colorado: Assicurazioni Generali – (U.S. Branch); Oregon: Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice; Virginia: The General Insurance Company of Trieste and Venice – (U.S. Branch). The insurance policy benefits and services are described on a general basis and are subject to certain conditions and exclusions.

For UK residents

Adding insurance while booking

You’ll be given the option to add travel insurance on the checkout page when making your Airbnb booking. Before you do, be sure to review the details of the insurance policy being offered to make sure it’s right for you. The Insurance Product Information Document (IPID), available on the checkout page, contains an overview of what’s included and excluded. The Policy Terms and Conditions, also available on the checkout page, contain full terms and conditions that apply.

Shortly after your reservation is confirmed, you’ll get an email confirming your insurance purchase and providing a copy of your insurance policy. That email will also include a link to your insurance coverage overview page, which is where you can manage your policy, start a claim, and more.

What the policy covers

The Europ Assistance travel insurance policy includes:

  • Trip cancellation: Get reimbursed for up to 100% of your non-refunded Airbnb reservation cost if you cancel for a covered reason, such as: serious illness or injury, a flight delay due to mechanical breakdown, or a natural disaster at your home or destination.
  • Travel delay: Get reimbursed for certain additional expenses you incur because your trip is delayed for 12 hours or more for a covered reason, such as: a storm, fire, or flood at the departure point, mechanical breakdown of your vehicle, or loss of travel documents or money.
  • Medical assistance: Get reimbursed for medical expenses you incur while traveling abroad, such as: hospitalization costs, medication prescribed by a doctor, or ambulance journeys ordered by a doctor.
  • Luggage: Get reimbursed if your luggage is lost definitively, or damaged by your carrier.

The policy also comes with other coverages and perks, like 24/7 emergency and travel assistance services. With just a phone call, you can get help with anything from a medical referral to a restaurant recommendation.

What’s not covered

  • Pre-existing medical conditions: If you’re traveling with medical conditions, you may need additional or alternative coverage. For information, contact the Money and Pensions Service by calling +44 80 0138 7777 or searching their medical cover firm directory
  • Certain travel costs: The cost of travel (including flights, trains, and ferries) to and from your Airbnb listing.

Canceling your policy

UK residents can cancel their policy within 14 days of purchase for a full premium refund. Please note that you can’t cancel your policy after you’ve departed on your trip or started a claim, even if you’re within the 14-day cooling-off period.

To cancel your policy, just go to your coverage overview page and select Cancel policy.

Filing a claim

Claims are handled by Europ Assistance from start to finish. You can start a claim by going to your coverage overview page and selecting Start a claim or by contacting Europ Assistance directly.

How to get help

If you have questions about your policy, need help with a claim, or want travel assistance contact Europ Assistance by calling +44 203 7888 656 or emailing infoairbnb@roleurop.com.

For UK residents, travel insurance is underwritten by Europ Assistance SA. Europ Assistance SA is supervised by the Autorité de contrôle prudentiel et de résolution (ACPR) in France. Europ Assistance SA is deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. The nature and extent of consumer protections may differ from those for firms based in the UK Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

For UK residents, this travel insurance is arranged by Airbnb UK Services Limited. Airbnb UK Services Limited is an appointed representative of Aon UK Limited, who is authorised and regulated by the Financial Conduct Authority. Aon UK Limited’s FCA register number is 310451, you can check this by visiting the Financial Services Register | FCA or calling 0800 111 6768. Travel Insurance is available to guests aged 18 and over. Full terms and conditions apply. FP.AFF.343.LC

For EU residents

Adding insurance while booking

If you’re a resident of one of the countries mentioned above, you’ll be given the option to add travel insurance on the checkout page when making your Airbnb booking. Before you do, be sure to review the details of the insurance policy being offered to make sure it’s right for you. The Insurance Product Information Document (IPID), available on the checkout page, contains an overview of what is included and excluded.

Shortly after your reservation is confirmed, you’ll get an email confirming your insurance purchase and providing a copy of your insurance policy and all the mandatory documentation. That email will also include a link to your insurance coverage overview page, which is where you can manage your policy, start a claim, and more.

What the policy covers

The Europ Assistance travel insurance policy includes:

  • Trip cancellation: Get reimbursed for up to 100% of your non-refunded Airbnb reservation cost if you cancel for a covered reason, such as: serious illness or injury, a flight delay due to mechanical breakdown, or a natural disaster at your home or destination.
  • Travel delay: Get reimbursed for certain additional expenses you incur because your trip is delayed for 12 hours or more for a covered reason, such as: a storm, fire, or flood at the departure point, mechanical breakdown of your vehicle, or loss of travel documents or money.
  • Medical assistance: Get reimbursed for medical expenses you incur while traveling abroad, such as: hospitalization costs, medication prescribed by a doctor, or ambulance journeys ordered by a doctor.
  • Luggage: Get reimbursed if your luggage is lost definitively or damaged by your carrier.

The policy also comes with other coverages and perks, like 24/7 emergency and travel assistance services. With just a phone call, you can get help with anything from a medical referral to a restaurant recommendation.

Canceling your policy

EU residents can cancel their policy within 14 days of purchase for a full premium refund. Please note that you can’t cancel your policy after you’ve departed on your trip or started a claim, even if you’re within the 14-day grace period.

To cancel your policy, just go to your coverage overview page and select Cancel policy.

Filing a claim

Claims are handled by Europ Assistance from start to finish. You can start a claim by going to your coverage overview page and selecting Start a claim or by contacting Europ Assistance directly.

How to get help

If you have questions about your policy, need help with a claim, or want travel assistance:

If you don’t live in one of these countries, you can consider purchasing travel insurance outside of Airbnb directly through a travel insurance company’s website, or by shopping around on a comparison site.

For EU residents, travel insurance is underwritten by Europ Assistance SA acting through its Irish branch and offered by the insurance intermediary Aon Iberia Correduria de Seguros y Reaseguros S.A.U. with Airbnb Marketing Services S.L.U. acting as an external collaborator. Europ Assistance SA is supervised by the Autorité de contrôle prudentiel et de résolution (ACPR) in France, and its Irish branch is regulated by the Central Bank of Ireland for conduct of business rules.. Full terms and conditions apply.

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